About Us
Our Abtran team will help transform your customer service.
Every member of our Abtran team is dedicated to delivering an unmatched service and creating impactful human connections at every stage of the customer journey.
Who we are?
Ireland’s leading indigenous provider of Business Process Management services.
Over the past 28 years, we’ve connected with millions of customers on behalf of trusted brands across the Energy, Transport, Financial Services, Telecommunications, Media, Technology and the Government sectors. We help our clients to stand out on service and achieve better business results through our people, processes and advanced technology solutions. We operate multiple sites that provide our clients with a mix of outsourced, insourced and fully managed services.
Our Leadership Team
Our people are what make us unique and enable us to deliver excellence for leading brands. We are passionate about great customer experience.
Paddy Morrisey
Group Chief Revenue Officer
Noreen O’Sullivan
Head of HR
Gary Sayers
Chief Operating Officer
Don Ryan
Group CIO
Claire McLoughney
Client Relationship Director
Denise Gormally
Director of PMO
Ger McCarthy
Chief Financial Officer
+ Over 1,300 Highly Skilled & Experienced Staff
We bring together exceptional talent with global expertise to deliver outstanding results.
OUR VALUES
Our purpose and shared values.
We help our customers Go Beyond and realise their potential through Organisational
Engineeringâ„¢.
This purpose is grounded in the core principles of how we work.
We succeed through long-term partnerships, not short-term thinking. Customised solutions, not commoditised
playbooks. Down-to-earth openness, not tongue-twisting jargon.
We listen hard to uncover the human need at the heart of your organisational challenge. Wherever and however
you work with us, our human-centred approach shines through because of our values.
We succeed together
People and partnerships have always been the heart of our business. And they always will. We collaborate as one team, working as an extension of our customer’s team. This approach has helped us develop 30-year-long customer partnerships—and counting.
We simplify the complex
People thrive on clear-headed thinking—and so do the organisations we partner with. You’ll find us refreshingly uncomplicated and easily approachable. Because it’s simply a better way to work.
We go beyond
Trust is the bedrock of a long-term partnership. We earn yours by striving to go beyond your expectations. Helping you go further and be in the best shape for the challenges of tomorrow.
How Does Abtan Deliver Success?
Leading the Change Through Innovation and Expertise
At Abtran, we don't just adapt to change - we lead it. Together, we help our clients overcome challenges, seize opportunities, and achieve their goals with confidence.
We Drive Transformation
We leverage advanced technologies, including AI and automation, to lead digital transformation. By optimising operations and enhancing customer engagement, we empower businesses to remain competitive in an ever-evolving digital landscape.
We Deliver Excellence
Our solutions are designed to align with your strategic objectives, delivering measurable business outcomes. From cost reduction to process optimisation, we focus on what matters most - ensuring operational efficiency and exceptional customer satisfaction.
We Build Trust
Trust is at the heart of everything we do. Through a steadfast commitment to compliance, data security, and ESG principles, we provide dependable and ethical solutions that foster long-term partnerships.
We Collaborate for Success
We take a people-first approach, working closely with clients to deeply understand their unique challenges and opportunities. By fostering collaboration across teams and industries, we create impactful solutions that deliver lasting value.
Awards & Recognition
Don’t just take our word for it
Our commitment to excellence is recognised across the industry. From business management and customer solutions to digital innovation, we are proud to be award winners and finalists in prestigious industry awards.
Certifications
Certified to Deliver Quality and Security
We meet the highest industry standards to ensure quality, compliance, and data security. Our certifications demonstrate our dedication to protecting information and delivering reliable, secure services.
Scale your operations with us
Our focus is simple. To help our clients stand out on service and achieve better business results. To achieve this, we standardise, we simplify, and we empower our people to cut through complexity.
1.5 Million +
Customers Served
850K +
Payments Processed
1 Million +
Whitemail Documents
100K +
Digital Interactions
Sustainability at Abtran
Nurturing a culture of sustainability
Our overall goal is to build a culture of sustainability in Abtran that is a source of pride for the business and for employees. It is only by ensuring our own people across our whole business, live and breathe sustainability that we can deliver improvements in our own operations and help support our partners and clients to be change makers too.
Making a Difference at Abtran
We proudly support the Toy Show Appeal. Each year our colleagues will be on phones accepting donations for children’s charities. All funds raised by the show will be channelled through the Community Foundation for Ireland for great children’s causes across the island.
We’re a part of Org Group
Abtran is supported by the heritage of our wider businesses within the Org Group
Abtran is part of Org Group – an expert in Organisational Engineering(TM). For over 30 years, our 3,000-strong global team has helped 5,000 organisations evolve and grow. We make your organisation more competitive and more compelling through talent, technology and customer experiences.
A global talent services business, offers the full spectrum of solutions to meet your resourcing needs. From expert Recruitment Solutions covering professional disciplines in temp, contract and permanent recruitment; to Executive Search for C-Suite talent searches; to outsourced Talent Solutions including, RPO, MSP and Total Talent Acquisition.
Visit Morgan McKinleyOrg plans strategic roadmaps to modernise operations and maximise opportunities. Our strategic experts identify the changes that organisations need to make to achieve the growth they want to see. With an eye on finance optimisation and ROI, Org helps you invest in the right systems and capabilities while minimising the risks that come with change.
Visit Org