Why Abtran?
Enhancing Customer Experiences with Smart Solutions
At Abtran, we go beyond managing cases, we create seamless customer experiences. By combining expert support with futuristic technology, we streamline interactions, resolve issues efficiently, and enhance customer satisfaction.
- Turnkey Omnichannel Contact Centre Solution
- 24×7 Service Delivery Onshore, Nearshore, or Offshore.
- Committed to Service Improvement
- PCI Compliant
- Innovative Commercial Models
- Flexible IT Solutions
- Advanced CCaS Technology
- In-house AI and RPA Experts
Streamlined Resolution, Improved Customer Satisfaction
At Abtran, we deliver high-quality customer management services with empowered, and skilled agents focused on “right-first-time” resolution. Recognising that every service is unique, we customise our delivery model to meet our clients’ specific needs, whether it be on-site, near-shore, off-shore, or remotely from home.
Valuable Customer Insights
Our omnichannel approach covers front, middle, and back-office services, offered either as comprehensive end-to-end solutions or seamlessly integrated within our clients’ broader operating models. Our agents are adept at providing digital assistance, promoting the adoption of digital channels among customers. We offer these services onshore, nearshore, or offshore, depending on your requirements.
The Abtran Advantage: Delivering on Client and Customer Priorities
At Abtran, we understand that exceptional service requires meeting your and your customers’ needs. We deliver high-quality, reliable services for your business that prioritise accurate data capture and compliance adherence, all at a lower cost. This allows you to focus on core activities while we handle the complexities. Your customers also benefit from a seamless experience, with service available on their preferred channels, delivered with empathy, and focused on timely responses. We continuously strive to improve our services, ensuring your business and customers’ expectations are consistently exceeded.
Our Outsourcing Services
Technology-powered. People-centred. Results-driven. Every member of our team is dedicated to delivering an unmatched Business Process Outsourcing service and creating impactful human connections at every stage of the customer journey.
Explore our Services