Field Services (Surveys, Inspections and Audits)

Abtran’s Field Services offer a safe and economical method for companies to carry out on site surveys, assessments, and audits. We utilise data and digital resources to maximise productivity, clustering visits together to limit travel time, and using artificial intelligence and automated route planning systems to enhance the performance of field agents.

Why Abtran?

Enhancing Customer Experiences with Smart Solutions

At Abtran, we go beyond managing cases, we create seamless customer experiences. By combining expert support with futuristic technology, we streamline interactions, resolve issues efficiently, and enhance customer satisfaction.

Turnkey Omnichannel Contact Centre Solution
24×7 Service Delivery Onshore, Nearshore, or Offshore.
Committed to Service Improvement
PCI Compliant
Innovative Commercial Models
Flexible IT Solutions
Advanced CCaS Technology
In-house AI and RPA Experts

Streamlined Field Services Through Data & Digital Tools

We offer innovative Field Services that utilise digital technology and data to enhance the efficiency of surveys, inspections, and audits. With a focus on scalability, our solutions are designed to minimise operational costs. We utilise advanced strategies such as visit clustering, route optimisation, and AI-driven allocation to ensure tasks are assigned to the most suitable field agent. This is determined based on a variety of factors, including skill set, location, and pre-existing scheduled visits. Additionally, we prioritise completing as many tasks as we can before the site visit and equipping our on-site representatives with all necessary information prior to them visiting the location.

Seamless and Secure Field Services

Our field service agents undergo a comprehensive selection process guaranteeing they possess the necessary skills, expertise, and attributes to provide secure services on our behalf. To safeguard our agents, we utilise lone worker solutions, ensuring their safety during travel and field operations. This demonstrates our commitment to the wellbeing of our employees, alongside the provision of high-quality service.

Branding and Travel

We actively encourage the use of public transportation and work towards optimising routes and schedules to limit individual travel. In situations where vehicles are necessary, we have adopted the use of Electric Vehicles in line with our commitment to lower carbon emissions. To cater to client preferences, we offer a range of branding options on our vehicles and uniforms – from our own Abtran branding, neutral designs, or those specifically tailored to individual client brands.

Our Outsourcing Services

Technology-powered. People-centred. Results-driven. Every member of our team is dedicated to delivering an unmatched Business Process Outsourcing service and creating impactful human connections at every stage of the customer journey.