Customer & Case Management

Customer and Case Management involves organising and tracking interactions with clients or customers to ensure efficient resolution of their concerns or needs. In customer management, businesses focus on providing personalised service, maintaining relationships, and addressing inquiries or issues in a timely manner.

Why Abtran?

Enhancing Customer Experiences with Smart Solutions

At Abtran, we go beyond managing cases, we create seamless customer experiences. By combining expert support with futuristic technology, we streamline interactions, resolve issues efficiently, and enhance customer satisfaction.

Turnkey Omnichannel Contact Centre Solution
24×7 Service Delivery Onshore, Nearshore, or Offshore.
Committed to Service Improvement
PCI Compliant
Innovative Commercial Models
Flexible IT Solutions
Advanced CCaS Technology
In-house AI and RPA Experts

Exceptional Service, Tailored Delivery

At Abtran, we deliver high-quality customer management services with empowered, and skilled agents focused on “right-first-time” resolution. Recognising that every service is unique, we customise our delivery model to meet our clients’ specific needs, whether it be on-site, near-shore, off-shore, or remotely from home.

Seamless Support, Anywhere, Anytime

Our omnichannel approach covers front, middle, and back-office services, offered either as comprehensive end-to-end solutions or seamlessly integrated within our clients’ broader operating models. Our agents are adept at providing digital assistance, promoting the adoption of digital channels among customers. We offer these services onshore, nearshore, or offshore, depending on your requirements.

Empowered by Technology

We implement cutting-edge technology, including our Amazon Connect-based CCaaS solution and industry-leading CRM platforms (Microsoft, Salesforce, and ServiceNow), to empower our agents and deliver industry-leading service.

The Abtran Advantage: Delivering on Client and Customer Priorities

At Abtran, we bridge the gap between your business goals and your customers’ needs. We prioritise exceptional service delivery, ensuring high-quality work, accurate data capture, and strict compliance – all at a lower cost to free up your resources.

Our Outsourcing Services

Technology-powered. People-centred. Results-driven. Every member of our team is dedicated to delivering an unmatched Business Process Outsourcing service and creating impactful human connections at every stage of the customer journey.