Our clients
Become part of our success stories.
We help our clients to stand out on service and achieve better business results through our people, processes and advanced technology solutions.
What Does ABTRAN DO?
Leading with empathy to improve customer service.
4.5 Million
Calls
650K
Driving Licences Processed
55 Million
Electronic Toll Journeys
1 Million
Whitemail Documents Processed
100K
RPA Transactions
700K
Emails Handled
1.2 Million
Energy Customers Served
850K
Payments Processed
200K
Grant Applications
175K
Health Insurance Claims Managed
100K
Digital Interactions
OUR OUTSOURCING SERVICES ARE TRUSTED BY
Latest Client Stories
Abtran and eFlow: Powering Tolling Through Omnichannel Customer Service
Since 2021, Abtran has partnered with Turas Mobility Services to provide a fully outsourced omnichannel contact centre solution for eFlow, enhancing the tolling experience across Ireland's motorway network.
55M
Toll journeys a year supported
+1M
Contacts handled per year
95%
of vehicle passenger records processed within 2 business days
Abtran and Pobal: Supporting Families Through the National Childcare Scheme
Since 2019, Abtran has supported Pobal in administering the National Childcare Scheme, helping thousands of families access vital childcare support through a secure, efficient, and compassionate service model.
98%
Overall quality score for 2023
3 year +
Average advisor tenure
92%
Annual retention performance
Abtran and the HSE: Rapid Response and Scalable Support in Times of National Need
Since 2020, Abtran has worked with the HSE to support national healthcare operations, including emergency pandemic response, contact tracing, vaccine rollout, and ongoing healthcare service delivery.
92%
Average quality score
30k
invoices processed per month
70
Agents mobilised in 2 weeks
Drive to Digital: Abtran Transforming Driver Licensing
Since 2012, Abtran has played a critical role in transforming the Driver Licence Service by centralising operations, streamlining application processing, and delivering exceptional service to over 3.5 million licence holders nationwide.
40%
Reduction in overall cost of processing for the RSA
50%
of all applications now processed without human intervention
99+%
Online applications processed within 5 day turnaround
Irish Life Health and Abtran: A Long-Term Partnership Supporting Health Insurance Customers Across Ireland
Since 2006, Abtran has supported Irish Life Health in delivering end-to-end customer lifecycle services, managing high volumes of customer interactions, and continuously evolving to meet the needs of a highly regulated market.
104%
Sales targets achived
85%
Average call quality scores
92%
Annual retention performance
Awards & Recognition
Don’t just take our word for it
Our commitment to excellence is recognised across the industry. From business management and customer solutions to digital innovation, we are proud to be award winners and finalists in prestigious industry awards.
