Why Abtran?
Enhancing Customer Experiences with Smart Solutions
At Abtran, we go beyond managing cases, we create seamless customer experiences. By combining expert support with futuristic technology, we streamline interactions, resolve issues efficiently, and enhance customer satisfaction.
- Turnkey Omnichannel Contact Centre Solution
- 24×7 Service Delivery Onshore, Nearshore, or Offshore.
- Committed to Service Improvement
- PCI Compliant
- Innovative Commercial Models
- Flexible IT Solutions
- Advanced CCaS Technology
- In-house AI and RPA Experts
Streamlined Collections Through Data & Digital Tools
Our Payments and Collections service is a digital-first, data-driven solution designed to streamline collections and improve payment processes. We employ various methods to effectively reach customers, including digital nudges, timely reminders, and easy payment options. Our multi-channel approach includes chatbots, voicebots, WhatsApp, IVR, SMS, emails, and traditional collection letters, ensuring comprehensive coverage and effectiveness.
Seamless & Secure Payments Across Multiple Channels
We assess the suitability and potential of each channel to develop tailored collection strategies that meet the specific needs of our clients and their customers. Our services include PCI-compliant payment solutions that support secure payments online, over the telephone, and via our digital mailroom. Our AWS Cloud Contact Centre solution ensures the highest level of security by automatically muting calls when RFc2833 compliant DTMF is detected. This allows payment card details to be captured securely while speaking with an agent.
The Abtran Advantage: Delivering on Client and Customer Priorities
Abtran empowers businesses with a comprehensive solution that addresses internal needs and customer expectations. We prioritise fraud prevention and detection to safeguard your finances while aiming to reduce operational costs and improve collection rates. Strict adherence to compliance regulations ensures peace of mind. For your customers, Abtran offers the convenience of making payments through their preferred channels and prioritises fast response times to ensure a smooth experience.
Our Outsourcing Services
Technology-powered. People-centred. Results-driven. Every member of our team is dedicated to delivering an unmatched Business Process Outsourcing service and creating impactful human connections at every stage of the customer journey.
Explore our Services