Why Abtran?
Enhancing Customer Experiences with Smart Solutions
At Abtran, we go beyond managing cases, we create seamless customer experiences. By combining expert support with futuristic technology, we streamline interactions, resolve issues efficiently, and enhance customer satisfaction.
- Turnkey Omnichannel Contact Centre Solution
- 24×7 Service Delivery Onshore, Nearshore, or Offshore.
- Committed to Service Improvement
- PCI Compliant
- Innovative Commercial Models
- Flexible IT Solutions
- Advanced CCaS Technology
- In-house AI and RPA Experts
Detection Throughout the Customer Journey
We support proactive fraud detection at every touchpoint, from Know Your Customer (KYC) verification during onboarding to monitoring payments and account activity for anomalies (AML).
Automated Risk Assessment
Our advanced case management systems leverage complex data modelling to identify potentially suspicious behaviour. We can also integrate with third-party systems like Experian for enhanced risk analysis.
Predictive Fraud Analytics
Our team of data analysts goes beyond basic detection. We use advanced analytics to predict the likelihood of fraud, allowing you to take preventive measures and mitigate potential losses. Our robust and proactive approach ensures your business is protected from fraudulent activities, enhancing security and compliance.
The Abtran Advantage: Delivering on Client and Customer Priorities
Abtran bridges the gap between your business goals and your customers’ needs. We prioritise improved customer satisfaction and compliance, ensuring a positive experience for all. Our robust solutions focus on improved issue prevention and reduced costs for your business. Ultimately, your customers expect to feel safe and secure, knowing their information is protected. Abtran delivers by providing fast and timely resolution to any issues that may arise.
Our Outsourcing Services
Technology-powered. People-centred. Results-driven. Every member of our team is dedicated to delivering an unmatched Business Process Outsourcing service and creating impactful human connections at every stage of the customer journey.
Explore our Services