Why Abtran?
Enhancing Customer Experiences with Smart Solutions
At Abtran, we go beyond managing cases, we create seamless customer experiences. By combining expert support with futuristic technology, we streamline interactions, resolve issues efficiently, and enhance customer satisfaction.
- Turnkey Omnichannel Contact Centre Solution
- 24×7 Service Delivery Onshore, Nearshore, or Offshore.
- Committed to Service Improvement
- PCI Compliant
- Innovative Commercial Models
- Flexible IT Solutions
- Advanced CCaS Technology
- In-house AI and RPA Experts
Multi-Channel Expertise
We leverage a variety of communication channels to reach your ideal customers, including phone calls, email, SMS, and social media. This allows us to connect with a wider audience and maximise campaign effectiveness.
Data-Driven Strategies
Our approach is built on a foundation of data and analytics. We use insights to design targeted campaigns that resonate with specific customer segments, leading to better engagement and higher conversion rates.
Outbound Services
- Cross and Upsell
- Lead Generation
- Market Research
- Welcoming New Customers
- Satisfaction Surveys
- Service Updates
- Follow-up on Purchases
- Enhancement Programs
- Reminders
The Abtran Advantage: Delivering on Client and Customer Priorities
Abtran bridges the gap between your business needs and your customers’ expectations. We offer a comprehensive solution that tackles fraud prevention and detection while aiming to reduce operational costs and improve collection rates. Strict adherence to compliance regulations ensures everyone’s peace of mind. For your customers, Abtran prioritises a seamless experience. They can make payments through their preferred channels and expect fast response times to any inquiries.
Our Outsourcing Services
Technology-powered. People-centred. Results-driven. Every member of our team is dedicated to delivering an unmatched Business Process Outsourcing service and creating impactful human connections at every stage of the customer journey.
Explore our Services